EXCHANGE POLICY

For exchange, please email our support team by phone at +6019 884 6321 (Lin)  / +6019 293 6321 (Ella) or email support@ellin.store. Please ensure your item is eligible for exchange based on the following conditions:

  • Within 7 working days of receipt
  • Invoice is available as a proof of sales
  • The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available)

Exchange of Products can only be for the following:

  • Products has to be exchanged with the same product
  • Products has to be of the same design
  • Products has to be of the same quantity

In circumstances, there is damaged upon customer collection and there is no replacement of Product, customers can request for a refund as per our Refund Policy below


REFUND POLICY

For refund, please email our support team by phone at +6019 884 6321 (Lin) / +6019 293 6321 (Ella) or email support@ellin.store. Please ensure your item is eligible for refund based on the following conditions:

  • Within 7 working days of receipt
  • Invoice is available as a proof of sales
  • The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available)

Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product be returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.


ONLINE TRANSACTIONS

For online transactions, ellin will only provide a refund in a form of Store Credit in the event of online transaction issues with respective banks or duplicate orders. Customers are advised to check with their respective banks for any errors or discrepancies in the online transactions.


Alternatively, please email our support team by phone at +6019 884 6321 (Lin) / +6019 293 6321 (Ella) or email support@ellin.store for any further assistance


IMPORTANT

All sales and 'on offer' items are non-returnable, non-exchangeable and non-refundable